Tenants Frequently Asked Questions

The full list of our A-Z of Tenants' Frequently Asked Questions is displayed on this page. It is a long list so you may prefer to go to the bottom of this page and use the search to narrow down the list by searching on a keyword such as repairs, cars, garages etc

Eastbourne Homes FAQs

Keywords

Q.	A.
What is a leaseholder?	A Leaseholder has bought the right to live in their property for a fixed number of years (usually 125) and the flat can be bought and sold during...
What is meant by a Secure Tenancy?	A Secure Tenancy means that you have the right to live in your home. This is a right given to you by law and through your Tenancy Agreement. If you...
What is meant by planned maintenance?	It is cheaper to carry out maintenance on a regular basis. This can prevent repairs problems later. Examples of this would be painting and repairs to...
What is programmed maintenance?	Some non-urgent repairs are not carried out straightaway, instead we group them together and get them done as a contract. This saves us money as the...
What is Racial Harrassment?	This i harassment that is racially motivated. A racist is any incident which is seen as racist, by the victim, or any other person. It can...
What is Retirement Housing?	In Eastbourne we have 18 blocks of Retirement Flats and 2 areas linked to a Manager. These range from self-contained flats to studios. Retirement...
What is supporting people?	Supporting People aims to identify and expand housing related support services. These are services like sheltered housing that help people to live...
What is The Right To Repair?	Certain urgent repairs such as leaks, loss of heating or loss of hot water have to be responded to within set timescales, for example within 24...
What repairs will Eastbourne Homes carry out for me?	We have a legal responsibility to repair the structure of your home including drains, gutters, pipes and window glass (unless broken by you or other...
What rubbish won’t the refuse collectors take away?	Refuse collectors will not take away items such as household appliances and items of refuse that are too large for them to take. They also won’t take...