Leaseholders Frequently Asked Questions

The full list of our A-Z of Leaseholders' Frequently Asked Questions is displayed on this page. It is a long list so you may prefer to go to the bottom of this page and use the search to narrow down the list by searching on a keyword such as repair, service charge etc

Eastbourne Homes FAQs

Keywords

Q.	A.
What are Itemised Repairs?	These are major or programmed repairs such as re-roofing.
What are Programmed Works and when are they done?	We do some repairs in response to your request – for example, if you reported a broken communal door. Other work is carried out on a programmed...
What are Residual Painting Costs?	If there are insufficient funds in your Painting Fund Contribution Account to pay your painting and pre-painting repair costs, the balance will show...
What do I ‘own’ and am responsible for with my lease?	The ownership of the flat usually relates to everything within the four walls of the flat including floorboards and plaster, walls and ceilings but...
What do I do if I am having a dispute with my neighbour?	If the dispute is a personal one, you should try and resolve it between yourselves. If you are unable to then the Community Mediation Service (Tel....
What do I do if I see a vehicle parked in a dangerous or inconsiderate way?	If it is on the public highway, then contact the Police. Tel: 0845 60 70 999.
What do i do if I see a vehicle which is not taxed and is parked on the road?	Contact the Police if it is on the public highway. If it is parked on a Council Estate Car park then contact your Area Housing Officer. They will...
What do I do if there's a fire at my property?	IMMEDIATELY LEAVE THE PROPERTY and dial the Fire Brigade - 999. For further information about Fire Safety speak to the Fire Safety Officer on...
What does the Court Manager do in a Retirement Housing Court?	The Manager is there to ensure that the Court runs smoothly. He or she is not on duty 24 hours a day but, they will respond to an emergency if the...
What does the Freeholder ‘own’ and is responsible for?	As freeholder, Eastbourne Borough Council owns the structure and common parts of the building and the land on which it stands. The Council is...