Be prepared for emergencies - make sure you know the location of your water stop tap, gas control valve and mains electricity switch and fuses.
If you have difficulty locating these please contact your Area Housing Officer.
Water
You can cut off your water supply by turning the stop-tap clockwise. Check the stop-tap every six months to make sure you can turn it on and off.
Gas
The control valve is always at the side or above the meter. Turn the valve clockwise to turn it off - the valve is closed when the line of the handle is across the pipe. Also please ensure that you allow our contractors to gain acecss to your property to carry out the annual Gas check, which is carried out for your safety.
Electricity
The mains switch and fuses are in the electric meter cupboard. Check what sort of fuses you have and obtain a supply of suitable spares.
Lost or Stolen Keys
Please contact our Customer Services Team on 0800 220786 if you loose your keys or they are stolen.
They will arrange for a contractor to regain entry for you and change the locks if necessary. Unless there are exceptional circumstances you will be recharged for this.
All Eastbourne Homes Employees Carry Identification
All Eastbourne Homes employees and contractors carry an identity badge with their name on them. Do not let anyone into your home whose identity you cannot check. Telephone Customer Services if you are unsure on 0800 220786. Find more information on our Bogus Callers page.
There is also a Crime Prevention Officer at Eastbourne Police Station who can give you more information about making your home more secure. Tel: 0845 60 70 999 or go to the Sussex Police website.
