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Procedures

Procedures sit below our various policies and set out the 'how' we will do something.  They define the process which is taken by both customers and staff.

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Items In This Category

	Title	Created	Download
	03-001-004-PRO - Void Management Procedure (26 KB)	19/07/2007	Download
	03-001-018-PRO - Electrical Safety Procedure (16 KB)	19/07/2007	Download
	03-001-031-PRO - Repairs Satisfaction Monitoring Procedure (19 KB)	19/07/2007	Download
	03-002-002-PRO - Asbestos Inspection Procedure (18 KB)	19/07/2007	Download
	03-003-001-PRO - Aids & Adaptations Procedure (20 KB)	19/07/2007	Download
	03-004-002-PRO - Contracts Best Practice Checklist Procedure (76 KB)	01/07/2007	Download
	03-004-004-PRO - New Contracts Procedure (2008) (29 KB)	20/11/2008	Download
	Complaints Procedure (102 KB)	11/11/2009	Download
	Document Retention & Disposal Schedules (80 KB)	15/08/2007	Download
	Eastbourne Homes Recharge Procedure (27 KB)	27/01/2009	Download
	Former Tenant Arrears Procedure (78 KB)	26/11/2009	Download
	Gas Procedure (239 KB)	02/06/2010	Download
	HR_007_00__Pro_Dignity at Work (97 KB)	08/02/2010	Download
	Rent and Service Charge Accounting Procedure (138 KB)	26/11/2009	Download
	Write off Procedure (85 KB)	26/11/2009	Download

Contact Details

• Communications Manager Contact Form
• Location Ivy House, 3 Ivy Terrace, Eastbourne, BN21 4QU
• Email communications@eastbournehomes.org.uk

• Tel 01323 436436
• Fax 01323 436437

Eastbourne Homes Ltd (Registered Company Number: 5340097) England and Wales. Registered office: Ivy House, 3 Ivy Terrace, Eastbourne, East Sussex, BN21 4QU. Eastbourne Homes Ltd is a company wholly owned by Eastbourne Borough Council.
Telephone: (01323) 436436 Email: enquiries@eastbournehomes.org.uk