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Procedures

Procedures sit below our various policies and set out the 'how' we will do something.  They define the process which is taken by both customers and staff.
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Items In This Category

 TitleCreatedDownload
003-001-015-PRO - Insurance Claims Procedure (30 KB)01/07/2007Download
03-001-001-PRO - Procedure for Major Works Decantment (40 KB)01/07/2007Download
03-001-004-PRO - Void Management Procedure (26 KB)19/07/2007Download
03-001-011-PRO - Drainage Repairs Procedure (22 KB)01/07/2007Download
03-001-013-PRO - Replacement of Fixtures and Fittings Procedure (16 KB)01/07/2007Download
03-001-014-PRO - Reglazing Procedure (17 KB)01/07/2007Download
03-001-016-PRO - Fencing Requests on Open Plan Estates Procedure (23 KB)01/07/2007Download
03-001-018-PRO - Electrical Safety Procedure (16 KB)19/07/2007Download
03-001-019-PRO - Gas Appliance Maintenance Procedure (33 KB)19/07/2007Download
03-001-020-PRO - Response Times and Obligations Procedure (28 KB)01/07/2007Download
03-001-022-PRO - Changing of Locks and Keys Procedure (26 KB)01/07/2007Download
03-001-023-PRO - 'Repair It Yourself' Procedure (26 KB)01/07/2007Download
03-001-024-PRO - Tenants 'Right to Repair' Procedure (27 KB)01/07/2007Download
03-001-025-PRO - Contractor Invoice Processing Procedure (22 KB)01/07/2007Download
03-001-026-PRO - Request for a Side Gate Procedure (25 KB)19/07/2007Download
03-001-027-PRO - Gas Safety Procedure (21 KB)19/07/2007Download
03-001-030-PRO - Fencing Repairs Procedure (51 KB)01/07/2007Download
03-001-031-PRO - Compensation for Improvements Procedure (35 KB)01/07/2007Download
03-001-031-PRO - Repairs Satisfaction Monitoring Procedure (19 KB)19/07/2007Download
03-002-002-PRO - Asbestos Inspection Procedure (18 KB)19/07/2007Download
03-003-001-PRO - Aids & Adaptations Procedure (20 KB)19/07/2007Download
03-004-002-PRO - Contracts Best Practice Checklist Procedure (76 KB)01/07/2007Download
03-004-003-PRO - Contract Monitoring & Supervision Procedure (26 KB)01/07/2007Download
03-004-004-PRO - New Contracts Procedure (2008) (29 KB)20/11/2008Download
03-100-010-PRO - Decorations Vouchers After Works Procedure (25 KB)01/07/2007Download
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