We want to deliver an excellent service to our customers. To do this, we believe the people who use our service should be making decisions, in partnership with us about their housing services. Involving customers is all about putting them at the heart of our organisation and getting them to share their ideas and views.
We are always looking for new ways to involve and engage with our customers at a level that suits them. We also want to make sure that the customers who do not normally get involved have the opportunity and choice to have a say in the decisions that affect their homes and communities. There are many ways to get involved and you can be involved as much or as little as you wish and join as many groups as you want.
Please click on the links on the left for information about the groups we work with. For a more in depth view of resident engagement please click on the link below and read our new Resident Involvement Strategy which we adopted in 2005 after consultation with our customers.
Resident Involvement Strategy
The strategy is a statement setting out the company's aims and objectives for involving residents in planning and delivering services as well as monitoring and reviewing performance. The document is a developing plan under continuous review ensuring that we can meet our delivery plan objectives:
For all tenants to have the opportunity to be involved in designing, setting standards and evaluating Eastbourne Homes' services.
To work in partnership to create and maintain sustainable neighbourhoods
To continuously improve services by encouraging learning and innovation and listening to residents
For more information about the Strategy or to get involved in the work of Eastbourne Homes please contact the Resident Engagement Team.
