At Eastbourne Homes we make every effort to provide accessible services so customers can access our services when needed and in a way that suits them.
We provide a range of facilities to enahnce our customers experience including adapting our communications so they can be accessed in a wide variety of ways.
Any information about our services can be supplied in a choice of formats. Just let us know what you need as we want to provide the right kind of help at the right time.
We also want to ensure we can enhance our customers experience and environment when they are contacting us. This includes when using our Customer Contact Centre, when making home visits, at meetings and consultations and when contacting us.
There are a number of ways we can break down barriers by providing the following :
- Signers
- Speech to text
- Hearing loops
- TypeText
- Minicom
- Information in altenative formats
- Large print
- CD
- Tape
- Digital Talking Book
- Information in alternative languages
- Interpreters
- Accessible venues for meetings and consultations
- Microphones at meetings
- Alternative text sizes on our website
- Online services
- Help filling in forms
- Providing English language lessons
We can be contacted by:
- Telephone
- Email
- Fax
- In writing
- Face to face
- Online
We also work with our customers and Disability Panel in planning for, and providing, services appropriate for the needs of disabled customers. This not only includes making reasonable adjustments to our communications but also to our customers' homes through disabled adaptations.
We have developed a range of fact sheets to provide more in-depth information about the adjustments we can make to our services. More about these can be found in this section of our website.
