We have a range of service standards which have been developed in consultation with customers.
For 2009/10 we reviewed our previous set of service standards to reflect our customers current priorities.
Our performance against service standards will be reported quarterly in the Open House Newsletter and on our website.
If you feel we have fallen short of any of our service standards please let us know either by completing a Complaints, Compliments, Comments & Suggestions Form, available from our offices, or by filling in our 'Tell Us What You Think' form online.
Download a copy of our current Service Standards below.
