We have a range of service standards which have been developed in consultation with customers. For 2007/08 we reviwed our previous set of Service Standards and trimmed these down to those which reflect our customers current prioities which we understand from involving customers in the process and from our 2006 Satisfaction Survey. Next year we hope to trim them down further to a Residents Top 20 - if you would like to be involved in this process and determining what our customers priorities are and what standards of service you expect from us then please get in touch using the contact form below.
Our performance against the Service Standards is reported in the Open House Newsletter.
If you feel we have fallen short of any of our service standards please let us know either by completing a Complaints, Compliments, Comments & Suggestions Form available from our offices or by filling in our Tell Us What You Think Form online.
Download a copy of our current Service Standards below.
