At Eastbourne Homes we place our customers at the centre of everything we do. We do this by:
- Consulting regularly and feeding back the results of consultation exercises;
- Providing opportunities for residents to get involved in planning and shaping services and making decisions;
- Providing opportunities for residents to 'have their say';
- Providing a procedure for making comments, compliments and complaints, and monitoring and reporting on these;
- Providing services which customers can access equally;
- Providing a range of publications including a regular newsletter;
- Having a Communications Strategy which sets out how we intend to communicate with all our stakeholders, both internal and external, and how we will make use of modern technology and the media to do this.
