Complaints, Compliments, Comments and Suggestions

Eastbourne Homes Limited has a policy and procedure for receiving, investigating and monitoring complaints as well as compliments, comments and suggestions from our customers.  We use these to tell us when we are doing well as well as helping us to shape our services where we could do better.  If we use a suggestions made by you to improve a service then we will give you a £25 voucher as a thank-you.

A copy of our Policy and the associated Procedure can be downloaded below.  If you wish to log your feedback online please use the form located under the link to the right hand side of this page.